Making contract workflows easier to manage
APM-level discovery, requirements, UX collaboration and KPI reporting for a client contract lifecycle management platform.
- Company
- Ernst & Young
- Role
- Associate Product Manager · Client engagement
- Domain
- LegalTech · Enterprise workflows
Outcomes
Context
Contract intake and approval workflows needed clearer forms, routing and status visibility. Manual preparation of operational KPIs also created a reporting burden.
As an Associate Product Manager, supported discovery and backlog prioritization rather than owning the entire product strategy. Collaborated with UX and engineering and supported analytics dashboard development.
What I did
- 01Supported legal and procurement interviews and translated needs into user stories and acceptance criteria.
- 02Worked with UX and engineering on intake forms, approval routing and request-status visibility.
- 03Contributed to a CLM dashboard tracking contract volume, approval bottlenecks and SLA compliance.
Capabilities
Perspective
As an Associate PM, I supported a defined CLM workstream: translating legal and procurement needs into testable requirements, collaborating on intake and approval changes, and supporting analytics reporting.
Original confidential client screens are not shown. Numerical outcomes reflect the work described in this case study.
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